As a coach and consultant Kimberly Sweetman enables libraries to improve productivity and develop superior service through exceptional leadership. A nationally recognized writer, educator and conference speaker, Kimberly has over two decades of experience in library management including planning two successful major library renovations, executing several major customer service initiatives, and managing multiple large-scale projects.
Kimberly’s research interests focus on developing library managers to improve their effectiveness, a passion that led her to become credentialed as an executive coach, working one on one with library managers. She is the author of the popular Managing Student Assistants (Neal-Schuman) and co-author of Access Services: Organization and Management (Association of Research Libraries), as well as numerous articles on customer service, assessment and resource sharing.
Kimberly earned a bachelor’s degree in Film Studies, with honors, from the University of Massachusetts, Amherst; a Master’s in Film Studies from Emory University and a Master’s of Science in Information Science from the Catholic University of America as well as a certificate in Organizational Coaching from New York University.